#customer success

Total 2 Posts

Creating a culture of success

How the Customer Success Team works hard to understand our customers and build long lasting relationships with them.   Just listen. That’s the secret to building a strong relationship with customers, explains Katerina Sofrona, Head of Customer Success at MarineTraffic. Strong relationships are key to helping customers achieve their desired[…]

A day with the Customer Success team

For the tens of thousands of customers around the world and the millions visiting the MarineTraffic website each month, their first point of contact is usually someone from our Customer Success Team. Having to deal with customers from different countries and time zones and assist them with a variety of[…]